KarenWalker

Returns

You may return any product, with the exception of Karen Walker Jewellery and sale items, within 14 days of receipt. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also.

Sale items may not be returned or exchanged unless they are faulty.

Returns may only be made via karenwalker.com and not at any Karen Walker stores.

Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Exchanges

If you wish to exchange an item please email us as soon as possible to reserve another item. Items may only be exchanged for other items on karenwalker.com.

Exchanges may only be made via karenwalker.com and not at any Karen Walker stores.

Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Sale Items

Sale items may not be returned or exchanged unless they are faulty.

Karen Walker Jewellery

Karen Walker Jewellery may not be returned or exchanged unless it is faulty.

How To Return An Item To Us

Complete and enclose the return / exchange form  included with your shipment and downloadable here.

Securely repackage your item.

We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us. Karen Walker does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer.

Send your package to:

Returns at Shop Online
Care of Karen Walker
47 Nuffield St
Newmarket, Auckland 1023
New Zealand

We will advise you once we have received your goods.

How long will processing of my return take?

Once your item has been received by us your refund will be processed in the original form of payment within five working days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from karenwalker.com.

How long will processing of my exchange take?

Once your item has been received by us your new item  will be sent to you within five working days. Once the item has been sent we will advise you of the item’s tracking number and expected arrival date.

Faulty Items

If your item is faulty or does not correspond with the item presented on karenwalker.com you may return it or exchange it.  Please contact us as soon as you discover the fault. Once we receive the item we will repair, replace or refund the item within 5 days of receipt.  Please note on the return / exchange form your preference in this regard. If the item is faulty we will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item.

Contact us

If you have any enquiries please contact shopnow@karenwalker.com.